Refund Policy
At Exotic Orient Tours, we aim to provide you with exceptional travel experiences. We understand that plans can change, and we strive to be as flexible and transparent as possible when it comes to refunds. Please take a moment to familiarize yourself with our refund policy.
1. Cancellation by Traveler:
Cancellation Timeframe: If you need to cancel your booking, the amount of the refund and the applicable cancellation fee will depend on the timing of your cancellation relative to the departure date.
Refund Eligibility:
If you cancel well in advance of your departure date, you may be eligible for a full or partial refund, minus any applicable cancellation fees.
Cancellations made within 24 hours of booking and at least 30 days before the departure date may be eligible for a full refund, subject to specific terms associated with your tour or travel package.
Cancellations Less than 30 Days Before Departure: Cancellations made within 30 days of the departure date may be subject to a cancellation fee based on the specific terms and conditions of your tour or travel package.
2. Cancellation by Exotic Orient Tours:
In the rare event that Exotic Orient Tours needs to cancel a tour or travel service, you will be entitled to a full refund of the amount you paid. We will make all efforts to provide you with a suitable alternative, and if this is not possible, a complete refund will be issued.
3. Refund Processing Time:
Refunds, if applicable, will be processed as promptly as possible. However, the time it takes for the refund to reach your account may vary depending on your payment method and financial institution. Please allow for a reasonable processing time.
4. How to Request a Refund:
To request a refund, please contact our customer support team as soon as possible. You can reach us at [contact information]. We will guide you through the process and assist with the necessary documentation.
5. Refund Method:
Refunds will typically be issued to the original payment method used for the booking. If this is not possible, alternative arrangements will be made, following communication with the traveler.
6. Exceptions:
Certain tours or travel services may have specific refund policies or be non-refundable. Please review the terms and conditions associated with your specific booking for detailed information.
We are committed to making your travel experience with Exotic Orient Tours as enjoyable and hassle-free as possible. If you have any questions or concerns about our refund policy or the refund process, please don't hesitate to contact our customer support team.
